## Troubleshooting

This chapter gives helpful information for what to do if you encounter an error.

This chapter includes:

- Redistributing toner

- Clearing original document jams

- Tips for avoiding paper curls

- Tips for avoiding paper jams

- Clearing paper jams

- Understanding display messages

- Solving other problems

## Redistributing toner

When the toner cartridge is near the end of its life:

- White streaks or light printing occurs.

- Prepare new cartridge appears on the display.

- The Status LED blinks red.

If this happens, you can temporarily improve print quality by redistributing the remaining toner in the cartridge. In some cases, white streaks or light printing will still occur even after you have redistributed the toner.

1. Open the front door.

2. Pull the toner cartridge out.

3. Thoroughly roll the cartridge five or six times to distribute the toner evenly inside the cartridge.

   If toner gets on your clothing, wipe it off with a dry cloth and wash clothing in cold water. Hot water sets toner into fabric.

   Do not touch the green underside of the toner cartridge. Use the handle on the cartridge to avoid touching this area.

4. Hold the toner cartridge by the handle and slowly insert the cartridge into the opening in the machine.

   Tabs on the sides of the cartridge and corresponding grooves within the machine will guide the cartridge into the correct position until it locks into place completely.

5. Close the front door. Ensure that the cover is securely closed.

## Clearing original document jams

When an original jams while passing through the document feeder, a warning message appears on the display screen.

To avoid tearing the document, remove the jammed document slowly and gently.

To prevent document jams, use the scanner glass for thick, thin, or mixed paper-type originals.

1. Remove any remaining pages from the document feeder.

2. Open the document feeder cover.

3. Gently remove the jammed paper from the document feeder.

   If you see no paper in this area, go to step 5.

4. Close the document feeder cover. Reload the pages you removed, if any, in the document feeder.

5. Open the scanner lid.

6. Seize the misfeed paper, and remove the paper from the feed area by carefully pulling it to the right using both hands.

   | scanner lid

7. Close the scanner lid. Load the removed pages back into the document feeder.

## Tips for avoiding paper curls

1. Open the rear door.

2. Pull down the pressure lever on each side.

   | Pressure lever

3. Keep the rear cover opened during printing. Only use when the printout has more than 20 mm curl.

## Tips for avoiding paper jams

By selecting the correct media types, most paper jams can be avoided. When a paper jam occurs, refer to the next guidelines.

- Ensure that the adjustable guides are positioned correctly (See Loading paper in the tray).

- Do not overload the tray. Ensure that the paper level is below the paper capacity mark on the inside of the tray.

- Do not remove paper from the tray while your machine is printing.

- Flex, fan, and straighten paper before loading.

- Do not use creased, damp, or highly curled paper.

- Do not mix paper types in a tray.

- Use only recommended print media (See Setting the paper size and type).

- Ensure that the recommended side of the print media is facing down in the tray, or facing up in the manual tray.

## Clearing paper jams

When a paper jam occurs, a warning message appears on the display.

To resume printing after clearing paper jams, you must open and close the front door.

To avoid tearing the paper, pull the jammed paper out slowly and gently. Follow the instructions in the following sections to clear the jam.

### In tray 1

1. Open and close the front door. The jammed paper is automatically ejected from the machine.

   If the paper does not exit, go to the next step.

2. Pull out tray 1 .

3. Remove the jammed paper by gently pulling it straight out.

   If the paper does not move when you pull, or if you do not see the paper in this area, check the fuser area around the toner cartridge (See Inside the machine).

4. Insert tray 1 back into the machine until it snaps into place. Printing automatically resumes.

### In the manual tray

1. If the paper is not feeding properly, pull the paper out of the machine.

2. Open and close the front door to resume printing.

### Inside the machine

The fuser area is hot. Take care when removing paper from the machine.

1. Open the front door and pull the toner cartridge out, lightly pushing it down.

2. Remove the jammed paper by gently pulling it straight out.

3. Replace the toner cartridge and close the front door. Printing automatically resumes.

### In exit area

1. Open and close the front door. The jammed paper is automatically ejected from the machine.

   If you do not see the jammed paper, go to next step.

2. Gently pull the paper out of the output tray.

   If you do not see the jammed paper or if there is any resistance when you pull, stop and go to the next step.

3. Open the rear door.

4. Pull the pressure levers down and remove the paper.

   | Pressure lever

   If you do not see the jammed paper, go to next step.

5. Pull the fuser cover levers down and remove the paper.

   Return the fuser cover levers to their original position.

   The fuser area is hot. Take care when removing paper from the machine.

6. Return the pressure levers to their original position.

7. Close the rear door.

8. Open and close front door, printing automatically resumes.

## Understanding display messages

Messages appear on the control panel display to indicate the machine’s status or errors. Refer to the tables below to understand the messages’ and their meaning, and correct the problem, if necessary.

### Checking display messages

If a message is not in the table, reboot the power and try the printing job again. If the problem persists, call for service. When you call for service, provide the service representative with the contents of display message. Some messages may not appear in the display depending on the options or models. [error number] indicates the error number. [tray type] indicates the tray number. [media type] indicates the media type. [media size] indicates the media size. [color] indicates the color of toner or imaging unit.

Message | Meaning | Suggested solutions
--- | --- | ---
[COMM. Error] | The machine has a communication problem. | Ask the sender to try again.
[Incompatible] | The machine has received a fax from which is registered as a junk fax. | The received fax data will be deleted. Reconfirm junk fax setup. See page 50
[Line Busy] | The receiving fax machine did not answer or the line is already engaged. | Try again after a few minutes.
[Line Error] | Your machine cannot connect with the receiving fax machine or has lost contact because of a problem with the phone line. | Try again. If the problem persists, wait an hour or so for the line to clear and try again. Or, turn the ECM mode on. See page 50.
[Stop Pressed] | Stop/Clear has been pressed during an operation. | Try again.
Document Jam. Remove Jam | The loaded original has jammed in the ADF. | Clear the jam (See Clearing original document jams).
Door Open. Close it | The front cover is not securely latched. | Close the cover until it locks into place.
End of lifeReplace new cart | The indicated toner cartridge has reached its estimated cartridge life. The printer stops printing.
Estimated cartridge life means the expected or estimated toner cartridge life, which indicates the average capacity of print-outs and is designed pursuant to ISO/IEC 19752 (See Available supplies). The number of pages may be affected by operating environment, printing interval, media type, and media size. Some amount of toner may remain in the cartridge even when End of life Replace new cart appears and the printer stops printing.
| Replace the toner cartridge (See Replacing the toner cartridge).
Error [error number] Turn off then on | A systematic error has occurred | Reboot the power and try the printing job again. If the problem persists, call for service.
Install Toner | The toner cartridge is installed improperly, or not installed. | Reinstall the toner cartridge two or three times to confirm it is seated properly. If the problem persists, the toner cartridge is not being detected. Contact the service representatives.
Load [media size] in [tray number] | There is no corresponding paper in the corresponding tray. | Load corresponding paper in the corresponding tray (See Loading paper in the tray).
Memory Full Remove Job | The memory is full. | Press the left/right arrow to highlight Cancel or Start, then press OK. If you select Cancel, the machine stops the fax job. If you select Start, the machine only sends scanned documents of the fax job.
No Answer | The receiving fax machine has not answered after several redial attempts. | Try again. Make sure that the receiving machine is operational.
Not Compatible toner cartridge | The toner cartridge is not suitable for your machine. | Install the corresponding toner cartridge with a TOSHIBA TEC-genuine cartridge (See Replacing the toner cartridge).
Output bin Full Remove paper | The output tray is full. Or the sensor is not facing down. | Remove papers from the output tray, the machine resumes printing. Or make sure the sensor is facing down. If the problem persists, call for service.
Paper Empty in [tray number] | There is no paper in the indicated tray. | Load paper in the tray (See Loading paper in the tray).
Pulled Out [tray number] Cassette | The indicated tray cassette is not inserted, or not properly closed. | To close the tray, lower the rear edge, align it with the slot, and slide it into the printer.
Paper Jam in MP Tray | Paper has jammed in the manual tray area. | Clear the jam (See In the manual tray).
Paper Jam in Tray 1 | Paper has jammed in the tray1 area. | Clear the jam (See In tray 1).
Paper Jam inside machine | Paper has jammed inside the machine. | Clear the jam (See Inside the machine).
Paper Jam in exit area | Special print media has jammed in the paper exit area. | Clear the jam. See In exit area. See In the manual tray)
Prepare new cartridge | Small amount of toner is left in the indicated cartridge. The estimated cartridge life of toner is close. | Prepare a new cartridge for a replacement. You may temporarily increase the printing quality by redistributing the toner (See Redistributing toner).
Remove seal tape &Install Toner | The machine cannot detect a toner cartridge. | Remove the sealing tape from the toner cartridge. Refer to Quick Install Guide.
Replace Toner | The toner cartridge has almost reached its estimated cartridge life. | You can choose between Stop or Continue as shown on the control panel. If you select Stop, the printer stops printing and you cannot print any more without changing the cartridge. If you select Continue, the printer keeps printing but the printing quality cannot be guaranteed. Replace the toner cartridge for the best print quality when this message appears. Using a cartridge beyond this stage can result in printing quality issues (See Replacing the toner cartridge).
TOSHIBA TEC does not recommend using non-genuine TOSHIBA TEC toner cartridge such as refilled or remanufactured. TOSHIBA TEC cannot guarantee non-genuine TOSHIBA TEC toner cartridge's quality. Service or repair required as a result of using non-genuine TOSHIBA TEC toner cartridges will not be covered under the machine warranty.
Replace new Fuser unit | The life of the fuser unit has expired. | Replace the fuser unit with a new one. Contact the service representatives.
Self Diagnostics Please wait | The engine in your printer is checking some problems detected. | Please wait a few minutes.
Too many Faxes Remove Job | Too many faxes are received. | Remove received fax.

## Solving other problems

The following chart lists some conditions that may occur and the recommended solutions. Follow the suggested solutions until the problem is corrected. If the problem persists, call for service.

### Power problems

Condition | Suggested solutions
--- | ---
The machine is not receiving power, or the connection cable between the computer and the machine is not connected properly. | Plug in the power cord and press (power) on the control panel. Disconnect the machine cable and reconnect it.

### Paper feeding problems

Condition | Suggested solutions
--- | ---
Paper jams during printing. | Clear the paper jam (See Clearing paper jams).
Paper sticks together. | Check the maximum paper capacity of the tray (See Print media specifications ). Make sure that you are using the correct type of paper (See Print media specifications ). Remove paper from the tray and flex or fan the paper. Humid conditions may cause some paper to stick together.
Multiple sheets of paper do not feed. | Different types of paper may be stacked in the tray. Load paper of only one type, size, and weight.
Paper does not feed into the machine. | Remove any obstructions from inside the machine. Paper has not been loaded correctly. Remove paper from the tray and reload it correctly. There is too much paper in the tray. Remove excess paper from the tray. The paper is too thick. Use only paper that meets the specifications required by the machine (See Print media specifications ). If an original does not feed into the machine, the document feeder rubber pad may require to be replaced. Contact a service representative.
The paper keeps jamming. | There is too much paper in the tray. Remove excess paper from the tray. If you are printing on special materials, use the manual tray. An incorrect type of paper is being used. Use only paper that meets the specifications required by the machine (See Print media specifications ). There may be debris inside the machine. Open the front door and remove any debris. If an original does not feed into the machine, the document feeder rubber pad may need to be replaced. Contact a service representative.
Transparencies stick together in the paper exit. | Use only transparencies specifically designed for laser printers. Remove each transparency as it exits from the machine.
Envelopes skew or fail to feed correctly. | Ensure that the paper guides are against both sides of the envelopes.

### Printing problems

Condition | Possible cause | Suggested solutions
--- | --- | ---
The machine does not print. | The machine is not receiving power. | Check the power cord connections.
The machine is not selected as the default machine. | Select your machine as your default machine in your Windows.
Check the machine for the following: The front door is not closed. Close the front door. Paper is jammed. Clear the paper jam (See Clearing paper jams). No paper is loaded. Load paper (See Loading paper in the tray). The toner cartridge is not installed. Install the toner cartridge. If a system error occurs, contact your service representative.
The connection cable between the computer and the machine is not connected properly. | Disconnect the machine cable and reconnect it.
The connection cable between the computer and the machine is defective. | If possible, attach the cable to another computer that is working properly and print a job. You can also try using a different machine cable.
The port setting is incorrect. | Check the Windows printer setting to make sure that the print job is sent to the correct port. If the computer has more than one port, make sure that the machine is attached to the correct one.
The machine may be configured incorrectly. | Check the Printing Preferences to ensure that all of the print settings are correct (See Opening printing preferences).
The printer driver may be incorrectly installed. | Repair the machine software (See Installing USB connected machine’s driver).
The machine is malfunctioning. | Check the display message on the control panel to see if the machine is indicating a system error. Contact a service representative.
The machine does not print. | The document size is so big that the hard disk space of the computer is insufficient to access the print job. | Get more hard disk space and print the document again.
The output tray is full. | Once the paper is removed from the output tray, the machine resumes printing.
The machine selects print materials from the wrong paper source. | The paper option that was selected in the Printing Preferences may be incorrect. | For many software applications, the paper source selection is found under the Paper tab within the Printing Preferences. Select the correct paper source. See the printer driver help screen (See Opening printing preferences).
A print job is extremely slow. | The job may be very complex. | Reduce the complexity of the page or try adjusting the print quality settings.
Half the page is blank. | The page orientation setting may be incorrect. | Change the page orientation in your application. See the printer driver help screen.
The paper size and the paper size settings do not match. | Ensure that the paper size in the printer driver settings matches the paper in the tray.Or, ensure that the paper size in the printer driver settings matches the paper selection in the software application settings you use.
The machine prints, but the text is wrong, garbled, or incomplete. | The machine cable is loose or defective. | Disconnect the machine cable and reconnect. Try a print job that you have already printed successfully. If possible, attach the cable and the machine to another computer that you know works and try a print job. Finally, try a new machine cable.
The wrong printer driver was selected. | Check the application’s printer selection menu to ensure that your machine is selected.
The software application is malfunctioning. | Try printing a job from another application.
The operating system is malfunctioning. | Exit Windows and reboot the computer. Turn the machine off and back on again.
Pages print, but they are blank. | The toner cartridge is defective or out of toner. | Redistribute the toner, if necessary. If necessary, replace the toner cartridge.
The file may have blank pages. | Check the file to ensure that it does not contain blank pages.
Some parts, such as the controller or the board, may be defective. | Contact a service representative.
The machine does not print PDF file correctly. Some parts of graphics, text, or illustrations are missing. | Incompatibility between the PDF file and the Acrobat products. | Printing the PDF file as an image may enable the file to print. Turn on Print As Image from the Acrobat printing options.
It will take longer to print when you print a PDF file as an image.
The print quality of photos is not good. Images are not clear. | The resolution of the photo is very low. | Reduce the photo size. If you increase the photo size in the software application, the resolution will be reduced.
Before printing, the machine emits vapor near the output tray. | Using damp paper can cause vapor during printing. | This is not a problem. Just keep printing.
The machine does not print special- sized paper, such as billing paper. | Paper size and paper size setting do not match. | Set the correct paper size in the Custom Paper Size Settings in the Paper tab in the Printing Preferences (See Opening printing preferences).

### Printing quality problems

If the inside of the machine is dirty or paper has been loaded improperly, there might be a reduction in print quality. See the table below to clear the problem.

Condition | Suggested Solutions
--- | ---
Light or faded print | If a vertical white streak or faded area appears on the page, the toner supply is low. You may be able to temporarily extend the toner cartridge life (See Redistributing toner). If this does not improve the print quality, install a new toner cartridge. The paper may not meet paper specifications; for example, the paper may be too moist or rough (See Print media specifications ). If the entire page is light, the print resolution setting is too low or the toner save mode is on. Adjust the print resolution and turn the toner save mode off. See the help screen of the printer driver. A combination of faded or smeared defects may indicate that the toner cartridge needs cleaning (See Cleaning the inside). The surface of the LSU part inside the machine may be dirty (See Cleaning the inside).
Toner specks | The paper may not meet specifications; for example, the paper may be too moist or rough (See Print media specifications ). The transfer roller may be dirty. Clean the inside of your machine. Contact a service representative. The paper path may need cleaning. Contact a service representative.
Dropouts | If faded areas, generally rounded, occur randomly on the page: A single sheet of paper may be defective. Try reprinting the job. The moisture content of the paper is uneven or the paper has moist spots on its surface. Try a different brand of paper (See Print media specifications ). The paper lot is bad. The manufacturing processes can cause some areas to reject toner. Try a different kind or brand of paper. Change the printer option and try again. Go to Printing Preferences, click Paper tab, and set type to Thick (See Opening printing preferences). If these steps do not correct the problem, contact a service representative.
White Spots | If white spots appear on the page: The paper is too rough and a lot of dirt from a paper falls to the inner devices within the machine, so the transfer roller may be dirty. Clean the inside of your machine (See Cleaning the inside). The paper path may need cleaning (See Cleaning the inside).
Vertical lines | If black vertical streaks appear on the page: The surface (drum part) of the toner cartridge inside the machine has probably been scratched. Remove the toner cartridge and install a new one (See Replacing the toner cartridge). If white vertical streaks appear on the page: The surface of the LSU part inside the machine may be dirty (See Cleaning the inside).
Black background | If the amount of background shading becomes unacceptable: Change to a lighter weight paper (See Print media specifications ). Check the environmental conditions: very dry conditions or a high level of humidity (higher than 80% RH) can increase the amount of background shading. Remove the old toner cartridge and, install a new one (See Replacing the toner cartridge).
Toner smear | If toner smears on the page: Clean the inside of the machine (See Cleaning the inside). Check the paper type and quality (See Print media specifications ). Remove the toner cartridge and then, install a new one (See Replacing the toner cartridge).
Vertical repetitive defects | If marks repeatedly appear on the printed side of the page at even intervals: The toner cartridge may be damaged. If you still have the same problem, remove the toner cartridge and, install a new one (See Replacing the toner cartridge). Parts of the machine may have toner on them. If the defects occur on the back of the page, the problem will likely correct itself after a few more pages. The fusing assembly may be damaged. Contact a service representative.
Background scatter | Background scatter results from bits of toner randomly distributed on the printed page. The paper may be too damp. Try printing with a different batch of paper. Do not open packages of paper until necessary so that the paper does not absorb too much moisture. If background scatter occurs on an envelope, change the printing layout to avoid printing over areas that have overlapping seams on the reverse side. Printing on seams can cause problems. If background scatter covers the entire surface area of a printed page, adjust the print resolution through your software application or in Printing Preferences (See Opening printing preferences).
Misformed characters | If characters are improperly formed and producing hollow images, the paper stock may be too slick. Try different paper (See Print media specifications ). If characters are improperly formed and producing a wavy effect, the scanner unit may need service (See Cleaning the scan unit).
Page skew | Ensure that the paper is loaded properly. Check the paper type and quality (See Print media specifications ). Ensure that the guides are not too tight or too loose against the paper stack.
Curl or wave | Ensure that the paper is loaded properly. Check the paper type and quality. Both high temperature and humidity can cause paper curl (See Print media specifications ). Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray.
Wrinkles or creases | Ensure that the paper is loaded properly. Check the paper type and quality (See Print media specifications ). Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray.
Back of printouts are dirty | Check for leaking toner. Clean the inside of the machine (See Cleaning the inside).
Solid Color or Black pages | The toner cartridge may not be installed properly. Remove the cartridge and reinsert it. The toner cartridge may be defective. Remove the toner cartridge and install a new one (See Replacing the toner cartridge). The machine may require repair. Contact a service representative.
Loose toner | Clean the inside of the machine (See Cleaning the inside). Check the paper type and quality (See Print media specifications ). Remove the toner cartridge and then, install a new one (See Replacing the toner cartridge). If the problem persists, the machine may require repair. Contact a service representative.
Character Voids | Character voids are white areas within parts of characters that should be solid black: If you are using transparencies, try another type of transparency. Because of the composition of transparencies, some character voids are normal. You may be printing on the wrong surface of the paper. Remove the paper and turn it around. The paper may not meet paper specifications (See Print media specifications ).
Horizontal stripes | If horizontally aligned black streaks or smears appear: The toner cartridge may be installed improperly. Remove the cartridge and reinsert it. The toner cartridge may be defective. Remove the toner cartridge and install a new one (See Replacing the toner cartridge). If the problem persists, the machine may require repair. Contact a service representative.
Curl | If the printed paper is curled or paper does not feed into the machine: Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray. Change the printer option and try again. Go to Printing Preferences, click Paper tab, and set type to Thin (See Opening printing preferences).
An unknown image repetitively appears on a few sheets or loose toner, light print, or contamination occurs. | Your machine is probably being used at an altitude of 1,000 m (3,281 ft.) or above.The high altitude may affect the print quality, such as loose toner or light imaging. Change the correct altitude setting to your machine (See Altitude adjustment).

### Copying problems

Condition | Suggested solution
--- | ---
Copies are too light or too dark. | Use Darkness in Copy feature to lighten or darken the backgrounds of copies (See Changing the darkness).
Smears, lines, marks, or spots appear on copies. | If the defects are on the original, use Darkness in Copy feature to lighten the background of your copies (See Changing the darkness). If there are no defects on the original, clean the scan unit (See Cleaning the scan unit).
Copy image is skewed. | Ensure that the original is face down on the scanner glass or face up in the document feeder. Check that the copy paper is loaded correctly.
Blank copies print out. | Ensure that the original is face down on the scanner glass or face up in the document feeder.
Image rubs off the copy easily. | Replace the paper in the tray with paper from a new package. In high humidity areas, do not leave paper in the machine for extended periods of time.
Frequent copy paper jams occur. | Fan the stack of paper, then turn it over in the tray. Replace the paper in the tray with a fresh supply. Check/adjust the paper guides, if necessary. Ensure that the paper is the proper paper weight. Check for copy paper or pieces of copy paper remaining in the machine after a paper jam has been cleared.
Toner cartridge produces fewer copies than expected before running out of toner. | Your originals may contain pictures, solids, or heavy lines. For example, your originals may be forms, newsletters, books, or other documents that use more toner. The scanner lid may be left open while copies are being made. Turn the machine off and back on.

### Scanning problems

Condition | Suggested solutions
--- | ---
The scanner does not work. | Make sure that you place the original to be scanned face down on the scanner glass, or face up in the document feeder. There may not be enough available memory to hold the document you want to scan. Try the Prescan function to see if that works. Try lowering the scan resolution rate. Check that the machine cable is connected properly. Make sure that the machine cable is not defective. Switch the cable with a known good cable. If necessary, replace the cable. Check that the scanner is configured correctly.
The unit scans very slowly. | Check if the machine is printing received data. If so, scan the document after the received data has been printed. Graphics are scanned more slowly than text. Communication speed slows in scan mode because of the large amount of memory required to analyze and reproduce the scanned image. Set your computer to the ECP printer mode through BIOS setting. It will help to increase the speed. For details about how to set BIOS, refer to your computer user’s guide.
Message appears on your computer screen: Device can’t be set to the H/W mode you want. Port is being used by another program. Port is Disabled. Scanner is busy receiving or printing data. When the current job is completed., try again. Invalid handle. Scanning has failed. | There may be a copying or printing job in progress. Try your job again when that job is finished. The selected port is currently being used. Restart your computer and try again. The machine cable may be improperly connected or the power may be off. The scanner driver is not installed or the operating environment is not set up properly. Ensure that the machine is properly connected and the power is on, then restart your computer. The USB cable may be improperly connected or the power may be off.

### Fax problems

condition | suggested solutions
--- | ---
The machine is not working, there is no display, or the buttons are not working. | Unplug the power cord and plug it in again. Ensure that there is power being supplied to the electrical outlet.
No dial tone. | Check that the phone line is properly connected. Check that the phone socket on the wall is working by plugging in another phone.
The numbers stored in memory do not dial correctly. | Make sure that the numbers are stored in memory correctly. Print an Address Book list (See Setting up address book).
The original does not feed into the machine. | Make sure that the paper is not wrinkled and you are inserting it in correctly. Check that the original is the right size, not too thick or thin. Make sure that the document feeder is firmly closed. The document feeder rubber pad may need to be replaced. Contact a service representative.
Faxes are not received automatically. | The receiving mode should be set to fax. Make sure that there is paper in the tray. Check to see if the display shows any error message. If it does, clear the problem.
The machine does not send. | Make sure that the original is loaded in the document feeder or on the scanner glass. Check the fax machine you are sending to, to see if it can receive your fax.
The incoming fax has blank spaces or is of poor-quality. | The fax machine sending you the fax may be faulty. A noisy phone line can cause line errors. Check your machine by making a copy. A toner cartridge has reached its estimated cartridge life. Replace the toner cartridge (See Replacing the toner cartridge).
Some of the words on an incoming fax are stretched. | The fax machine sending the fax had a temporary document jam.
There are lines on the originals you sent. | Check your scan unit for marks and clean it (See Cleaning the scan unit).
The machine dials a number, but the connection with the other fax machine fails. | The other fax machine may be turned off, out of paper, or cannot answer incoming calls. Speak with the other machine operator and ask her/him to solve out the problem.
Faxes do not store in memory. | There may not be enough memory space to store the fax. If the display indicating the memory status shows, delete any faxes you no longer need from the memory, and then try to store the fax again. Call for service.
Blank areas appear at the bottom of each page or on other pages, with a small strip of text at the top | You may have chosen the wrong paper settings in the user option setting. For details about paper settings, see Setting the paper size and type.

### TOSHIBA Scan and Fax Manager Problem

Condition | suggested solution
--- | ---
TOSHIBA TEC Scan Manager does not work. | Check your system requirements. TOSHIBA TEC Scan Manager works in Windows and Mac OS (See System requirements).

### Common Windows problems

Condition | Suggested solutions
--- | ---
“File in Use” message appears during installation. | Exit all software applications. Remove all software from the printer’s startup group, then restart Windows. Reinstall the printer driver.
“General Protection Fault”, “Exception OE”, “Spool 32”, or “Illegal Operation” messages appear. | Close all other applications, reboot Windows and try printing again.
“Fail To Print”, “A printer timeout error occurred” messages appear. | These messages may appear during printing. Just keep waiting until the machine finishes printing. If the message appears in standby mode or after printing has been completed, check the connection and/or whether an error has occurred.

Refer to Microsoft Windows User’s Guide that came with your computer for further information on Windows error messages.